7 Best Stonly Alternatives to Try in 2026
Explore the best Stonly alternatives tested for 2026.
TABLE OF CONTENTS
Stonly has become a popular choice for teams that want smarter knowledge bases and interactive guides, especially for customer support. With its strong AI features, step-by-step workflows, and solid performance metrics, it’s easy to see why so many companies rely on it to reduce tickets and speed up resolutions.
But as the support world changes, many teams are exploring new tools that offer more flexibility, better pricing, or deeper customization.
In this guide, we’ve brought together the best Stonly alternatives to try, highlighting tools that help you build great knowledge, improve self-service, and support agents with clear, guided processes.
What Features Stonly Offers
Stonly packs a wide range of features designed to help teams deliver faster, clearer, and more consistent customer support.
Its strength comes from combining structured knowledge, interactive workflows, and AI-powered tools, all in one flexible platform.
Stonly replaces static help docs with interactive guides and step-by-step instructions. These guides help customers troubleshoot on their own and give support teams the exact paths to follow, reducing errors and improving resolution times.
Below is a breakdown of Stonly’s major features:
1. Self-Service Experience
Stonly lets teams build searchable, mobile-friendly knowledge bases that feel modern and intuitive. Content can be organized using templates, decision trees, and customizable layouts.
The rich editor supports multimedia—images, videos, charts, audio—so guides can explain even complex steps clearly. Personalization rules allow you to show different content to different user groups, improving the self-serve experience.
2. Branding & Automation
Companies can fully brand their help centers, widgets, and chatbots with logos, colors, and custom styling for a cohesive look.
Stonly also includes workflow automation, allowing teams to automate repetitive tasks, run triggers, and streamline operations.
It integrates with major CRMs and support tools, so content and actions stay in sync across platforms.
3. Knowledge Management & Analytics
Stonly supports strong knowledge governance through version control, review and publishing workflows, and permissions to manage who can edit or publish content.
Teams get access to detailed analytics that show how each article or guide performs, helping identify gaps, improve content health, and optimize customer journeys.
4. Customer Support Features
Stonly strengthens support teams with features like intelligent search, which suggests the most relevant articles based on user behavior and context. It offers live chat, in-app messaging, notifications, and even co-browsing, enabling agents to guide customers in real time.
Best Stonly Alternatives
Below is a look at the best Stonly alternatives to consider, starting with one of the most innovative players in the space.
1. BunnyDesk: The Best AI-Powered Alternative to Stonly
BunnyDesk stands out as one of the strongest Stonly alternatives because it solves the biggest problem every documentation team faces: docs go stale faster than teams can update them.
Instead of relying on manual edits, BunnyDesk keeps your entire help center automatically updated by connecting directly to your product, support tickets, and workflows. It’s built for SaaS and product-led companies that ship fast and can’t afford outdated content slowing users down.
What makes BunnyDesk exceptional is its ability to listen to real signals from your business, code commits, Jira issues, Zendesk tickets, product updates, even Loom videos, and turn them into accurate, ready-to-publish documentation.
The AI drafts updates, refreshes screenshots, expands FAQs, and fixes outdated steps automatically. Your team only needs to review and approve, which saves hours of work each week and ensures your help center is always fresh, consistent, and aligned with your latest release.
BunnyDesk also offers a full AI help center, complete with beautiful branding, auto-generated FAQs, and documentation that updates itself without manual rewriting.
Its Smart Documentation Agent called Bunny, keeps every article synced across the entire knowledge base.
With deep integrations like GitHub, Linear, Zendesk, Intercom, Help Scout, Discord, Gmail, and more, BunnyDesk fits seamlessly into modern product and support stacks.
It’s not just a knowledge base platform; it’s a self-maintaining documentation system designed for teams that want accuracy, automation, and zero maintenance overhead.
2. Fin by Intercom
Fin by Intercom is built to handle complex customer service queries across every channel using a performance-driven system called the Fin Flywheel.
It trains on your procedures, knowledge, and policies; runs full simulated conversations to validate accuracy; and deploys consistently across voice, email, chat, and social. AI-powered Insights then analyze every interaction so performance improves automatically over time.
Fin is known for outperforming competitors in independent benchmarks. Customers report resolution rates up to 65% on end-to-end conversations, with Fin’s accuracy increasing by 1% month over month.
Fin integrates seamlessly with existing helpdesks like Zendesk, Salesforce, HubSpot, or Intercom’s native suite. It sets up in under an hour, follows existing assignment rules, automations, and reporting, and escalates to agents when needed.
3. Zendesk
Zendesk offers a full AI-powered customer service suite used by over 100,000 companies, including advanced AI agents, live chat, omnichannel ticketing, and a robust knowledge base system.
Its solutions work across email, chat, voice, messaging, and social, giving agents complete context and unified customer history across all touchpoints. Zendesk is consistently recognized as a Leader in Gartner’s CRM Customer Engagement Center category.
Zendesk's AI automatically deflects up to 25% of contacts, improves agent workflows with conversation intelligence, and streamlines support through automation and predictive insights.
Zendesk integrates with thousands of apps and scales across enterprise, SMB, and startup use cases. It delivers measurable ROI, Forrester reports up to 301% ROI over three years, 6-month payback, and multimillion-dollar value gains.
With strong analytics, workflow automation, secure data management, and global compliance, Zendesk is a proven, end-to-end AI support platform built for high-volume teams.
4. Zoho Desk
Zoho Desk is an AI-powered customer service platform designed for global, multilingual, and high-volume support teams.
Its Zia Agents assist with sentiment analysis, automated replies, anomaly detection, and guided conversations, helping teams resolve issues faster with context-aware workflows. The platform supports omnichannel service across email, chat, phone, social media, and self-service portals.
Zoho Desk equips agents with tools like contextual ticket views, predictive intelligence, custom modules, SLAs, workflow automation, and real-time analytics. It helps teams stay organized with an intuitive interface, accessibility controls, and efficient ticket management across departments.
Businesses can track customer sentiment, monitor team performance, and improve operations using built-in dashboards and actionable insights.
With 200+ third-party integrations and 50+ native Zoho apps, Zoho Desk fits easily into diverse stacks.
5. Appcues
Appcues is built for product teams that want to drive activation, feature adoption, and expansion with in-app experiences instead of manual outreach.
You connect Appcues to your data stack (Segment, HubSpot, Salesforce, etc.) and then build experiences with a no-code, drag-and-drop builder.
Targeting is based on behavior, lifecycle stage, and account data, so the right users see the right flows at the right time. Everything is fully on-brand, so product tours, prompts, and messages feel like a natural part of your app.
Performance is tracked with clear, product-led metrics like activation, adoption, retention, and daily active usage.
6. BookStack
BookStack is a free, open-source, self-hosted wiki and documentation platform designed to be simple to run and easy for teams to use. Content is organized into Books, Chapters, and Pages, which makes it straightforward to mirror real-world documentation structures.
The interface uses a WYSIWYG editor, with optional Markdown support and built-in diagrams.net for creating diagrams.
All content is fully searchable, with search available at book level or across the whole instance, and you can link directly to specific paragraphs to keep documentation tightly connected.
BookStack includes page revisions, image management, cross-book sorting, and a full role/permission system, so you can control who can see or edit what.
7. Featurebase
Featurebase is a combined feedback, support, help center, changelog, and survey platform built for SaaS teams that want everything around user feedback and support in one place.
On the feedback side, it offers public or private feedback forums, in-app widgets for feedback and bug reporting, AI duplicate detection, roadmaps, and revenue-based prioritization. You can sync customer data, auto-authenticate users, and use custom domains and branding to keep everything on-brand.
For support, Featurebase provides a modern shared inbox, a highly customizable messenger widget, email support sync, and collaboration tools like team inboxes, internal notes, mentions, and sidebar customer context.
Featurebase also includes an AI-powered help center, in-app help widget, SEO-optimized docs, analytics, and multi-language support for 40+ languages. Its built-in changelog system lets you run a public changelog page, in-app changelog widgets, email notifications, AI-generated changelog drafts, and segmented releases.
Wrapping Up: Best Stonly Alternative
After researching all the top Stonly alternatives, BunnyDesk AI stands out.
The reason we pick BunnyDesk AI is, unlike traditional knowledge tools, BunnyDesk updates your help center automatically by syncing to code commits, tickets, tasks, product updates, and customer conversations.
For fast-moving SaaS and product-led teams, this level of automation removes the documentation backlog, reduces support tickets, and keeps customers informed without manual rewriting.
That wraps up our breakdown of the best Stonly alternatives to try. If you found this guide helpful, feel free to explore the tools mentioned and pick the one that fits your workflow best.
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